Customer/Employee Experience

Customer/Employee Experience has had many, many definitions over the years. Most of them are either impracticable or bordering on naive . My stance is that the experience as a strategy, is about the measurement, monitoring, and management of memorable experiences customers have. I make this distinction on them remembering things. [...]

How to survive the crisis?

The general format will look the same: You're going to tell people what you know, what you don't know, and when you'll get back to them to discuss what you didn't know before. The first part, telling people what you know, is pretty straightforward and it might require gathering data. [...]