The signature CEX (Customer/Employee experience) program, which takes you on a journey into elevating the authentic human experience in every contact.
Are you struggling to keep your best talent from quitting? Do your employees feel frustrated and not empowered to do their best work? Do your customers often voice their dissatisfaction? Our programs are ideal for creating; we’re all in this together” mentality.
If you prepare to create a sustainable culture of “You wouldn’t believe” and realize its ROI for your business, we’d love to partner with you to make it happen.
We offer the services to lead the company to become more customer- and employee-centered is by covering these areas:
- Increasing the understanding of customers among all employees
- Expanding the knowledge of employees among company leaders
- Driving deliberate, disciplined design and delivery of experiences to customers and employees
- Creating connections between CX and EX, and advocating for the integration they require, whether technical or otherwise
- Championing customers’ and employees’ perspectives in the company’s strategic decision-making
- Measuring the impact of CX on employees, the impact of EX on customers, and the impact of both on the company’s KPIs
CEX is about ‘creative solutions,’ co-creating, and ‘establishing goals with measurable outcomes’ and being aware of the ‘different stakeholders’ parts in systems.It brings in accountability measures and who or what can support the participants around accountability. It also ignites the exploration of connection and identification of what results will look and feel.
CEX is a framework that supports change and transformation.
Customers! It’s easy to look at the numbers.
But a corporation, we have to remember that there are people behind all that data. Some people are looking to receive services, advice, and care. In this dog-eat-dog world, these are the people who are looking for someone who they can trust and who they know has their best interests in mind.
These are the people if you connect with them in the right way, who will become superfans. CEX program is all about executing strategies. It will guide you to take a person from each level to the next, from casual to connected to the top of the pyramid superfan. Active customers may “like” an Instagram post, and customers may buy a product, but superfans will be your biggest supporters. They will promote you and your products because they know you have made a difference in their lives. They will tell their friends. They will send you encouraging emails. Your superfans are out there waiting for you to connect with them.
You don’t need to change the entire world to build a successful business; you need to change someone’s world. People don’t become superfans the moment they find you. They become superfans because of the magical moments you create for them over time.